- Our best effort is made to ship your order in the fastest and safest possible way.
- We ship via United States Postal Service (USPS). Once the package has been handed to USPS, we have no control over it. We monitor shipments in transit and will contact USPS if we see any problem arise.
- All orders are shipped within 24 hours of payment being processed from Monday through Friday. If you place your order before 2 pm (Eastern Time), we will send it the same day. Orders placed on Friday after 2 pm and during the weekend will be shipped next Monday.
- You will receive an email confirming shipment of your order with a tracking number.
- We inspect all products before shipping, and a photographic record of the items shipped is kept.
- Orders containing pre-ordered items will be shipped when the pre-ordered item is in stock and ready to be sent. To avoid non-pre-ordered items to be delayed, please place separate orders.
- All our "Free Shipping" offers and coupons will be fulfilled with the shipping method of our choice, and the order will be fulfilled via "First Class" or "Priority Mail" service. Any "Express" method is not included in "Free Shipping" coupons or discounts.
Shipping to the US:
- We ship using the following USPS services:
- USPS First Class Service (Estimated transit time: 3 to 7 business days)
- Priority Mail Service is a 3-4 (Estimated transit time: 3 to 5 business days)
- Priority Mail Express is a 1-2 business days service.
- We might use other carries like Fedex and UPS
- Shipping times are estimated and not guaranteed. Sometimes transit times can be longer due to weather conditions, holidays or other unpredicted events.
- Packages damaged or lost during transit are covered by insurance
- A package that has been marked as delivered in the tracking system is no longer considered a package in transit.
- Once a package has been marked as delivered by USPS tracking system, we are no longer responsible for it. If you are facing possible mail theft, you must contact the carrier or the local authorities to place a claim. Vappora will not re-ship or refund orders that have been marked as delivered according to the tracking system. If your package is missing after being delivered you might contact the Post Master or the local authorities and place a claim for possible mail theft.
- We welcome international customers and at your request will ship your order, but please be aware that there are continuing changes in regulation over e-cigarette products in all countries around the world and we can not keep track of it. We can not take responsibility for packages confiscated by customs. We abide by the laws of the country where we physically operate, but it is your responsibility to know the rules and regulations in your home country or the country where you intend to ship the package. Customs clearance is the buyer's responsibility: our shipping fees do not include customs and duties. If the customs authorities confiscate the order, we will not be responsible, but if the package is returned to us, we will refund you the cost of the order, excluding any applicable shipping fee.
- If we made a mistake and shipped the wrong item (color, size or any other characteristic), we will replace the product without you incurring in any shipping expense.
- If there is any order discrepancy, please notify us by sending an e-mail to firstname.lastname@example.org within 48 hours of receipt of your products. Upon notification, we will contact you and make arrangements to rectify the issue.
- International orders: - We currently do not have an international return system. Customer must pay return shipping fees and expenses. If the global return request is due to a mistake on our part, we will rectify the issue without causing any cost to the customer.
30 DAY RETURNS:
You may return products for a period of 30 days after purchasing according to the following guidelines:
- Products that have been used or show signs of wear will not be accepted for return.
- Unopened products: You may return unopened and unused products (not including e-liquids) in their original packaging for a period of 30 days after purchase. After inspection, we will proceed to issue a refund or store credit equivalent to the price paid for the product minus shipping fees. Shipping fees are non-refundable.
- Opened products: You may return ( for a period of 30 days after purchase) opened but unused products as long as no parts are missing (including the packaging) and the item has no signs of wear. A restocking fee of 20% might be deducted from the refund.
- Defective batteries: We will replace faulty batteries for a period of 30 days after purchase. Please contact us before initiating a defective battery return to determine if the battery is the issue. Sometimes the battery merely is in a locked position, or it could be other minor issues that can be easily fixed without the need to return it.
- Coils packs are not accepted for return.
- E-Liquids, Tinctures, CBD Oils, CBD E-Liquids, Nicotine Salts, Flavor Concentrates, and bases: Due to safety reasons NO returns or replacement of any e-liquid, tincture, flavor concentrates, Nicotine Salts or bases are accepted. All sales of e-liquid, CBD, tinctures, Nicotine Salts, bases and flavor concentrates are final.
- Shipping fees are not refundable.
- An authorized return will be open for 21 days. All items authorized for returning must be shipped back during this 21-day window after the authorization, or it will be canceled.
- All sales of items belonging to the "Clearance" category are not returnable. Clearance sales are final, no returns accepted.
HOW TO REQUEST A RETURN:
- Log into our store, then go to My Account.
- Go to Completed Orders, then click Return Item(s) next to their item.
- Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action (optional)
- Comments (optional)
- Click Submit Return Request.