- Our best effort is made to ship your order in the fastest and safest possible way.
- We ship via United States Postal Service (USPS). Once the package has been handed to USPS we have no control over it. We monitor packages in transit and will contact USPS if we see any problem arise.
- All orders are shipped within 24 hours of payment being processed from Monday through Friday. If you place your order before 2pm (Eastern Time) we will ship it the same day. Orders placed on Friday after 2pm and during the weekend will be shipped next Monday.
- You will receive an email confirming shipment of your order with a tracking number.
- To insure quality, all products are inspected prior to shipping and a photographic record of the items shipped is kept.
- Orders containing pre-ordered items will be shipped when the pre-ordered item is in stock and ready to be shipped. To avoid non pre-ordered items to be delayed please place separate orders.
Shipping to the US:
We offer 3 services:
- USPS First Class Service can take under normal circumstances 3 to 7 business days in transit.
- Priority Mail Service is a 2-4 business days service under normal circumstances.
- Priority Mail Express is a 1-2 business days service.
Shipping transit times are estimated and not guaranteed. Sometimes transit times can be longer due to weather conditions, holidays or other unpredicted events.
In very rare and unfortunate occasions packages are lost. A "lost package claim" can only be placed after a package has not been delivered after 21 days from the day it was expected to be delivered according to USPS tracking system, before this 21 day period the package can not be claimed as lost.
NOTE: Once the mail carrier has confirmed a package has been delivered we are no longer responsible for it. If you are facing possible mail theft you must contact the carrier and/or the local authorities to place a claim.
We welcome international customers and at your request will ship your order but please be aware that there are continuing changes in regulation over e-cigarette products in all countries around the world and we can not keep track of it. We can not take responsibility for packages confiscated by customs. We abide by the laws of the country where we physically operate, but it is your responsibility to know the laws in your home country, or the country where you intend to ship the package to. Customs clearance is the buyers responsibility: our shipping fees do not include customs and duties. If the package is confiscated by the customs authorities we will not be responsible, but if the package is returned to us we will refund you the cost of the order, excluding any applicable shipping fee.
- If we made a mistake and shipped the wrong item (color, size, etc.) we will replace the item without you incurring in any shipping expense.
- If there is any order discrepancy please notify us by sending an e-mail to: email@example.com within 48 hours of receipt of your products. Upon notification, we will contact you and make arrangements to rectify the issue.
- International orders: international return shipping fees and expenses must be paid by customer in all cases.
30 Days Returns:
You may return products for a period of 30 days after making a purchase according to the following guidelines:
- Products that have been used or show signs of wear will not be accepted for return
- Unopened products: You may return unopened and unused products (not including e-liquids) in their original packaging for a period of 30 days after purchase. After inspection we will proceed to issue a refund or store credit equivalent to the price paid for the product minus shipping fees. Shipping fees are non-refundable.
- Opened products:You may return ( for a period of 30 days after purchase) opened but unused products as long as no parts are missing (including the packaging) and the item has no signs of wear. A restocking fee of 20% might be deducted from the refund.
- Defective batteries:We will replace defective batteries for a period of 30 days after purchase. Please contact us before initiating a defective battery return to determine if the battery is the issue. Sometimes the battery is simply in locked position, or it could be other minor issue that can be easily fixed without the need to return it.
- Coils packs are not accepted for return.
- E-Liquids, Flavor Concentrates and bases: Due to safety reasons NO returns or replacement of e-liquid, flavor concentrates or bases are accepted. All sales of e-liquid are final.
- Shipping fees are not refundable.
An authorized return will be open for 21 days. All items authorized for returning must be shipped back during the 21 day window after the authorization or it will be cancelled.
All sales of items belonging to the "Clearance" category are not returnable. Clearance sales are final, no returns accepted.
Kangertech products: Kangertech® products are covered under Manufacturer Warranty. Do not discard the packaging of your device, in order to have warranty service your must provide Kangertech with an invoice and the serial number or anti-counterfeit code that came with your device.
HOW TO REQUEST A RETURN:
1. Log into our store, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action - optional
- Comments - optional
4. Click Submit Return Request.
You will receive an email confirming the return request